HR cloud services

Together guarantees continuous, direct and intermediation-free support for organizations, from both the functional and the technical points of view; optimizes business results to guarantee high quality standards; offers itself as a single, reliable partner in the delivery of strategic services.

Project

Process Analysis
Collection of requirements
Project Management
System configuration
System customization
Historical data loading
Unit test
Stress/Security test (UAT)

Rollout delivery

Learning
Documentation
Support for change management
Go live support

Support

Service desk
Functional support
Technical support
Integrations support

Delivery

Cloud

High reliability of services

Guaranteed and measured SLAs

Secure connections

Possibility of using the service from Internet / Intranet / VPN

Integration with company SSO

Delivery and release process management

Integration console

Flows monitoring through innovative and reliable filing processes, up to the last detail of the single message transferred.

SkyLab Italia monitoring

24h/24h operating system: control of services and alert notifications, service management optimization and fast reactivation without interruption of the operations.

SUPPORT

Service desk

Service desk

First-level support for all end users (resolution of ticket at first level > 83%)

Functional support

Functional support

Direct support for central users in the processes managed using the system

Technical support

Technical support

Support in the services provided. It may interface and communicate directly with the customer’s ICT specialist

Support for integrations

Support for integrations

Support for integrations with legacy systems to guarantee correct operation of the flows and data quality